Terms of Sales

Article 1: Acceptance of the General Conditions

By placing an order on the getherdc.com website, you declare that you have read, understood and accepted these general conditions of sale. GETHER D2C is a brand belonging to the company ONE X WEAR.

Article 2: Contact

For any questions or complaints regarding our products or services, please contact us at the email address contact@getherdc.com or by mail at the following address: 229 Rue Saint Honoré, 75001, Paris.

Article 3: Modification of prices and products

Product prices and availability are subject to change without notice.

Article 4: Description of products

A full product description is available on each product page. GETHER D2C is not responsible for physical deformations caused by the materials of its products. Customized clothing is listed in the “Shipping & Returns” section on the product page.

Article 5: Returns 5.1

General conditions of return, reproduction and refund GETHER D2C accepts returns of products in their original condition (unused or worn) within 14 working days of receipt. GETHER D2C will then decide whether a refund is possible or not. Return costs are the responsibility of the customer. If the returned item does not meet the conditions for refund or return, the customer can request a resend of the item by paying the associated delivery costs again by contacting contact@getherdc.com .

Refunds are made in the form of a credit on the site https://getherdc.com

To make a return, please send us your package to the following address: 229 Rue Saint Honoré, 75001 PARIS. Be sure to put a sheet inside the package explaining the reason for your return as well as your order number. The processing time for a return can vary between 10 to 30 working days.

In certain cases, GETHER D2C may agree to inspect guaranteed and non-guaranteed items remotely, using one or more photos sent by the customer, within 14 days after receipt of the order. In this case, the terms of refund or reproduction are the same as for returns, the terms of which are explained below in sections 6.2 and 6.3.

Once the inspection of the returned item or the item photographed is completed (2 to 10 working days), and the conditions are met, the customer has the choice between:

  • A reproduction of the article within the same time frame as its initial production
  • A refund on your payment method
  • A refund on their GETHER D2C™ account (purchase voucher).

In the event that the conditions are not met, GETHER D2C may, in certain cases, offer as a commercial gesture a reproduction or a purchase voucher to be used exclusively on the GETHER D2C website.

Refunds are made in the form of a credit on the site https://getherdc.com

6.2 Conditions for returning items

Once we have received the item we will inspect it to see if it has at least one of the following defects:

  • Personalized name (pseudonym), customizable text, nationality of the printed flag, personalized number or product sizes different from those supplied when ordering
  • Logo or text missing from the visual representation displayed on the product page
  • Major printing error affecting a significant area of the design and rendering the article obsolete and unusable for the team

GETHER D2C does not accept returns, refunds or reproductions of items in the following cases:

  1. Item design
  • Slight color difference
  • Small white dots at the seams
  • Minor difference in logo or design placement
  1. Incorrect order
  • Inconsistencies in our size chart with size standards
  • Custom clothing orders with errors in the personalized information (wrong size order, wrong nickname, wrong article…)
  1. Delays or lack of deliveries
  • Delays caused by our delivery courier
  • Delays caused by extended lead time
  • Order not arriving in time for specific events
  1. Quality or description issues
  • Poor quality of printing or embroidery
  • Differences not mentioned in the product description. Refunds are made in the form of a credit on the site https://getherdc.com

Article 7: Cancellation and modification of order

To cancel a current order, please email us at contact@getherdc.com within 12 hours of placing your order. Please include the order number, order email address, and your name.

You can request a refund to your GETHER D2C™ wallet by sending an email to contact@getherdc.com specifying the order number concerned, the email with which the order was placed and your name. Send this email using the email address used to bill your order so that your request is validated.

Cancellation of the order will be made under the following conditions:

Article 7.2: Bespoke Physical Items

Cancellation of an order including bespoke physical products is only possible before the start of the design phase, i.e. when the order status is marked as “in progress” in your customer profile. If the status is “Soon in production 10%” or any other status, it means that we have started working on your order and it will no longer be possible to cancel the order.

Article 7.2: Provision of tailor-made services

7.2.1: Cancellation: Cancellation of an order containing a design is only possible if no graphic designer has yet started working on it. When this is the case, the order has the status “in progress”. If your order has the status “in progress”, this means that it is impossible to request a cancellation. To check the status of your order, please go to your account, in the “My profile” section.

7.2.2: Design revisions: When a customer orders a custom design on our site, they have the right to request up to three (3) revisions of the initial design proposed by our graphic designer. Thus, the customer can receive up to four (4) different versions of the design.

Once these four versions have been provided, the customer must choose one of them to complete the order. It is important to note that the customer cannot request a refund solely on the basis that they do not like any of the four versions.

If after these four versions the customer is not satisfied, we reserve the right to discuss possible solutions. However, we are not obligated to offer additional solutions, and all discussions will be at our discretion.

We therefore reserve the right to refuse requests for additional revisions after the client has received the three initial revisions and the final version. Requests for additional revisions may be subject to additional fees which will be communicated to Customer prior to initiation of such revisions.

Article 8: Modification of the order

If you would like to make any changes to your order, such as size, customization, billing and shipping information, please contact us immediately at contact@getherdc.com . Changes can be made as long as your order status is “in progress”. After 48 hours of ordering, only billing and delivery information can be changed. If your order is out for delivery, it will no longer be possible to change the delivery address.

Article 9: Payment

We accept payments via PayPal, credit card and bank transfer. For payments by bank transfer, please contact us at contact@getherdc.com . We do not retain any information from

personal payment in our databases, as we use trusted third parties such as PayPal and Stripe to manage transactions. If you have any concerns about the privacy of your payment information, please review the privacy policies of PayPal and Stripe.

Article 10: Customs, duties and taxes

International shipments may incur customs fees, import duties and taxes for the recipient. These fees are generated by local governments and cannot be controlled by GETHER D2C. Please check with your local customs office for policies in your country. The recipient will be responsible for all additional charges.

Article 11: GETHER D2C Shipping

will aim to deliver your order within 1-10 business days after the end of the production period and quality control of the items. This time will depend on the shipping option chosen when placing your order.

The delivery times indicated are to be taken into account from the end of production of the product(s) in the order. They are given as an indication by the carrier. In the event of non-compliance with these deadlines, GETHER D2C cannot be held responsible.

We reserve the right to entrust your order to a carrier other than the one chosen when ordering. In this case, the carrier designated by GETHER D2C must guarantee delivery as fast or faster than the initial carrier. The customer will be informed by email when their order is shipped.

Article 12: Intellectual property

12.1: Intellectual property of the getherdc.com site:

All elements of the getherdc.com site, including texts, photographs, logos, brands, illustrations, etc. are protected by French and international laws on intellectual property. The reproduction of all or part of this site on any medium whatsoever is prohibited without prior authorization. Users may obtain the information and documents present on the site on a personal and private basis and may under no circumstances exploit them for commercial or professional purposes without the written consent of getherdc.com.

12.2: Non-Infringement of Intellectual Property Rights Clause:

By using the getherdc.com site to upload any logos or other graphic material, you represent and warrant that you own all necessary rights, including, but not limited to, copyright, trademark and other intellectual property rights or licenses, permissions or agreements necessary to use and share this material. It is expressly prohibited to upload, share or use in any way logos, trademarks, or any other material protected by intellectual property rights, unless you have first obtained all necessary authorizations from the holders of these rights.

You may not use any logos, trademarks or other protected material that belongs to another brand, company or individual unless you have explicit permission to do so. Failure to comply with these restrictions constitutes a violation of our agreement and may result in immediate termination of your account, in addition to possible legal action for infringement of intellectual property rights.

By using getherdc.com, you agree to indemnify and hold harmless getherdc.com, its officers, employees and agents from any claim or demand, including reasonable legal fees, made by any third party arising out of your violation of these terms.

getherdc.com reserves the right, in its sole discretion, to refuse to print any logos or copyrighted materials if we believe that the use of such logos or materials violates this clause or any applicable law or regulation.

Article 13: Complaints

Every feedback received is taken very seriously and we strive to deal with complaints as quickly and efficiently as possible.

Any complaints regarding an order placed should be sent by email

to contact@getherdc.com and your complaint will be handled as quickly and efficiently as possible.

Article 14: Deposits and retention of title

14.1 Deposits: For certain orders, a deposit of 30%, 50% or other percentage of the total amount excluding tax will be requested before the start of production. The remaining balance will be payable upon receipt of the order. In the event of non-payment of the balance on time, a penalty interest of 5% per month of delay will be applied to the unpaid amount from the due date until the day of full payment.

14.2 Reservation of title:

GETHER D2C retains ownership of the items ordered until final and complete payment of the order by the customer. These provisions do not prevent the transfer to the customer, upon delivery, of the risks of loss and deterioration of the products purchased as well as the damage that they could cause.

Article 15: GETHER D2C liability

does not guarantee that the website is free from infections such as viruses or Trojan horses (anything which may have a destructive purpose). GETHER D2C accepts no responsibility for any physical reactions caused by clothing. GETHER D2C endeavors to ensure that all information on the content of this site is up to date and accurate, but cannot guarantee that this will be the case. Any errors or outdated information will be corrected as quickly as possible. In the event of production delays caused by events beyond our control, our company assumes no liability for consequential damages or loss of profits. However, we are committed to proactively communicating with the customer to find a mutually satisfactory solution. GETHER D2C will not be held responsible for errors in entering the delivery address by the customer. If a delivered product is damaged or does not correspond to the order, the customer must inform GETHER D2C within 7 days of receipt to assert their right to a replacement or refund. GETHER D2C will not be held responsible for any additional charges such as customs fees, import duties and taxes. GETHER D2C's total liability for any claim arising from the use of this site or the sale of products will not exceed the total amount paid for the product in question. GETHER D2C assumes no responsibility for damage caused to customer property during transportation. The customer acknowledges that the personalized product cannot be returned or refunded for reasons such as errors in the design or specifications provided by the customer. Refunds are made in the form of a credit on the site https://getherdc.com .

This liability section applies only to the extent permitted by law.

These Terms of Service were last updated on March 23, 2024.